No. You do not need to create an account to place an order. Once you have put all of your items in your shopping bag, select 'Guest Checkout.' Please note that placing an order using 'Guest Checkout' will not allow you to track the status of your order online.

To change your account details, go to 'my account' and sign into your account using your email address and password. Click 'Account Details' and update your details and remember to 'Save Changes'.

To reset your password, please visit My Account, select 'Sign in' and 'Forgotten Password.' You will be asked to enter your email address. An email will be sent with a new temporary password.

Yes. You can select the option to have your order packaged in one of our Branded Gift Boxes, please note this is not available for Helmets or large orders.

Once you have placed an order, we will send you an order acknowledgement email. Please contact customer care team with your order detail if you do not receive this email.

No. If an item is listed as out of stock it is no longer available to purchase. For selected items you can place a pre-order or back-order.

We aim to include as much information as possible within the product page for each item. On each product page, there is usually a complete description and a number of tabs which include detailed information about fabric composition, care instructions, country of origin and exact dimensions. We also show the product in great detail through images with a full zoom option. If there is any further information that you require about an item(s) please message our online chat or contact our customer care team

To check which size to order please refer to our size charts. Detailed product information is listed on each product page and can assist in giving a sense of fit. If you are still unsure which size to order please customer care team for guidance.

Payment can be made using all major credit cards such as; Visa, Mastercard, Amex. You can also pay via Paypal, Apple Pay, Google Pay, Klarna etc.

Yes. All orders can be cancelled at any time before they are despatched. Typically, all in-stock items will be despatched within 24 hours of order confirmation. It is not possible to cancel an order after an item is despatched. You can check the status of your order online at any time using your account. Sign in to your account and click the 'Order' tab. To cancel an order please contact our customer care team.

You can check the status of your order online at any time usingyour account. Sign in to your account and click the 'Order' tab. All orders placed will be shown with the newest order first. Select the order that you wish to view to see full details.

All orders are normally processed within 24/48 hours, delivery times depend on the method of shipping you have chosen. Please note all shipping times online are a guide and not a promise, we aim to have all order delivered to you as soon as possible. Moore EQ can not be held responsible for custom delays. Delays can also be caused by Holidays and peak times such as Black Friday, we will always do our best to inform customers of any known delays.

Yes. Once your order is despatched from our UK Distribution Centre, you will receive an email with order details, payment confirmation and a tracking link. Click the link to track the status of your parcel. The status of your order will also be updated in your account. Sign into your account and click 'order' to check status. If you require any further assistance please contact our customer care team.

A returns authorisation request to return a full price purchase must be submitted within 14 days of receipt of the order.

Please repackage up any unworn items you wish to return and refer to the Returns guide slip enclosed with your order.

Unless deemed faulty by our specialists, we are unable to accept returns on selected item(s) that are made to order.

Yes. Please visit our returns and refunds page for further information. Please note we can only exchange for a different size of the same product/style, exchanging for alternate items may incur added cost.

Tax and duty is charged on order value. De Minimums value is the amount you can spend before receiving tax and duty charges. De Minimums value varies from country to country, so it is recommended to check what this value is with your local tax office. All our International shipments are shipped using UPS or Royal Mail, local tax is removed at our checkout and your goods are shipped as duty unpaid, meaning you will be contacted by the courier or your local customs office to pay the relevant duty/tax charges before receiving your order.

When returning a product to us, you must clearly state on the parcel ‘UK Return – All Tax & Duties Paid’ – Should we receive a return, where this information has not been made clear and taxes & duties have been charged, we will not accept the return and it will be the customers responsibility to clear these charges. Please see our returns policy for more information.